We are not liable to replace or refund orders due to loss or theft if they are scanned as delivered by our delivery partners. 

Please reach out directly to the carrier who shipped your package to inquire as to the status of your package delivery and file a lost package claim.

We cannot resolve issues with carrier delivery until your carrier has finished resolving your lost package claim first.

Once your carrier has resolved your lost package claim, email us proof from the carrier that your shipment was lost by the carrier to orders@carryhitch.com. Please include 'lost package' in the subject line.