If you purchased a product directly from carryhitch.com and would like to return it, you have 15 days after receiving your item to request a return. Returned items must be unused and in their original packaging. Hitch does not accept returns on accessories.
If your return meets these qualifications, you can initiate your return here:
US Returns Details:
- Once your return is received, we will approve or reject your request solely at our discretion, and email you about the approval or rejection of your refund.
- Please note that returns are not free. The cost of shipping plus a $2 restocking fee per item in your return will be deducted from your refund. We will provide you with a shipping label.
- If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 30 days.
- If you haven’t received a refund within 30 days of receiving your refund approval, please contact your bank as it may take some processing time before your refund is officially posted.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Hitch will not be held responsible for items lost in transit to our return address.
Hitch does not accept International Returns. You can view our return policy here.