US Returns:

If you purchased a product directly from and would like to return it, you have 15 days after receiving your item to request a return. Returned items must be unused and in their original packaging. Hitch does not accept returns on accessories.

If your return meets these qualifications, you can initiate your return here:

Initiate a Return

Holiday Returns

Orders placed between November 15, 2023-January 1, 2024 will be eligible for returns until January 15. 

US Returns Details:

  • Once your return is received, we will approve or reject your request solely at our discretion, and email you about the approval or rejection of your refund. 
  • Please note that returns are not free. The cost of shipping plus a $2 restocking fee per item in your return will be deducted from your refund. We will provide you with a shipping label.
  • If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 30 days.
  • If you haven’t received a refund within 30 days of receiving your refund approval, please contact your bank as it may take some processing time before your refund is officially posted. 
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Hitch will not be held responsible for items lost in transit to our return address. 

International Returns:

Hitch does not accept International Returns. You can view our return policy here.